Please read these Terms of Use carefully before using Our Service.

PRICES AND PAYMENT

All the mentioned prices include VAT. At checkout (online) and on the order form, the total price includes all fees, VAT, and shipping. Colony offers credit card payment (free of charge) or email invoice (€1). For more information, see colony.com under "Customer Service." All payments processed through our payment processor are handled by Colony Global Srl.

RIGHT OF WITHDRAWAL

Colony offers the right to withdraw from this order within 30 days without giving any reason. To exercise the right of withdrawal, you must inform us (Colony) of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post or e-mail). It must clearly appear that you are changing your mind. You will find contact information at the end of these terms and conditions.

When you want to invoke your right to rescind: You are responsible for keeping the product in good condition. You may not use it, but you may, of course, carefully examine it. If the goods are damaged, Colony has the right to demand compensation for the reduction in the value of the goods. If the goods disappear because of your negligence, you will lose your right to withdraw.

REFUND POLICY “100% MONEY GUARANTEE”

For Product Purchases:

All Colony products have a 60 day “empty box” guarantee. If you are not 100% satisfied with any of our products for any reason, please contact the customer service at [email protected] asking for the Return Label (RL), fulfill the e-form and simply send back the unused portion or empty box to:

Advanced Logistica S.r.l.

Via Onesto Scavino, 4

47891 - Falciano

Republic of San Marino (RSM)

Be sure to include your name that was on the order, or your order ID number and apply the RL outside the mailbox.

For Membership Purchases:

Colony monthly coupon charges can be refunded up to 7 days from the date of the charge if there were no product purchases used with the membership.

Colony 12 coupons charges will be refunded 100% if requested within 7 days if never used, and 50% if requested within 90 days. After 90 days, no refund will be given.

To request a refund of a Colony coupon, simply send an email to [email protected] with the name and/or ID number on the account.

For annual Join Fees:

Colony Affiliate join fees can be refunded if requested within 7 days of joining.

PRIVACY POLICY

When you place an order with Colony, you provide your personal data. By means of your customer registration and your order, you agree that we will store and use your data in order to perform the agreement with you. If you don’t agree with us handling your personal information or have other questions, please contact our Customer Service.

DELIVERIES

You will receive your delivery within two weeks after valid payment.

UNCLAIMED PACKAGES

Unclaimed deliveries will be returned to us. If you wish to have your package delivered again, we will charge you the costs to send the package again. If you want the package sent as a separate delivery, we will charge €30 as a shipping and handling fee. If you wish to have your package sent with your next delivery, the corresponding cost is €15.

RETURNS CUSTOMER

Returns are made at your own cost in the event of regretted purchases. If the goods are damaged or if we did not pack the right goods, Colony is obviously responsible for shipping charges. Returns should be sent as letters or packages, not C.O.D. or postage due. Upon request, Colony will send a return label to facilitate the return.

When you wish to make use of your right to regret, you must return the goods. Note that the products must be received by us in their entirety no later than 30 days after you have received your products. Enclose a filled-out return form. It is important that you contact Customer Service prior to returning your goods.

RETURNS AFFILIATE

Returns are made at your own cost in the event of regretted purchases. If the goods are damaged or if we did not pack the right goods, Colony is obviously responsible for shipping charges. Returns should be sent as letters or packages, not C.O.D. or postage due. Upon request, Colony will send a return document to facilitate the return. Any other administrative costs may be charged to the I.P. in the event of a return.

When you wish to make use of your right to regret, you must return the goods. Note that the products must be received by us in their entirety no later than 30 days after you have received your products. It is important that you contact Partner Service prior to returning your goods.

TOTAL SATISFACTION

We are confident that you will be completely satisfied with your purchase. In the unlikely event that you are not satisfied, please contact your reseller. If you are still not satisfied, please contact Customer Service at: [email protected] or telephone +39 377 67 05 618. In conformity with our objective of customer satisfaction, we will deal with all customer inquiries within 48 hours and will try to resolve the problem as soon as possible.

CONTACT INFORMATION

If you want to get in touch with us or get more information about Colony, please contact us by telephone, mail, or e-mail.

Telephone numbers and office hours: Customer Service & Partner Support: +39 377 67 05 618 (telephone hours 9–17 weekdays, San Marino time)

E-mail: Customer Service: [email protected]

Postal address:

Colony Global Srl

Piazza Grande, 12

47893 - Borgo Maggiore

Republic of San Marino (RSM)